Refunds and cancelling
Last updated: 28 October 2026
Only tutors pay FundaRoute. Learners and parents never pay us. If you paid a tutor for lessons, that money went to the tutor, not to FundaRoute, so ask the tutor about a refund.
What you pay for
The tutor subscription is R150 per seat per month, paid by card through PayFast. It renews every month until you cancel it.
How to cancel
- Sign in and open the Tutors section.
- Open your team's Team settings.
- Under Billing, tap Cancel subscription.
Cancelling stops every future payment straight away. Your team keeps its tutor tools until the end of the month you already paid for. You don't need to give a reason.
If you can't sign in, email kinglesabe@gmail.com from the email address on the account and we will cancel it for you within 2 working days.
When you get money back
| What happened | What you get |
|---|---|
| You cancel within 7 days of your first payment | A full refund of that first payment |
| You were charged twice, or charged the wrong amount | A refund of the extra amount |
| You were charged after you cancelled | A full refund of that payment |
| The Tutors section was down for more than 3 days in a row in a month you paid for | A refund for the days it was down |
| You cancel part-way through a later month | No refund for the rest of that month. You keep access until it ends. |
| You remove seats part-way through a month | No refund for that month. The lower amount applies from the next payment. |
| Your account was closed for breaking the Terms of use | No refund for that month |
How to ask for a refund
Email kinglesabe@gmail.com within 30 days of the payment. Use the email address on the account, and tell us your team name, the date and the amount. We answer within 2 working days.
An approved refund goes back to the card you paid with, through PayFast. Banks usually show it within 7 to 10 working days.
Your rights
This policy does not take away any right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act.